FREQUENTLY ASKED QUESTIONS
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Q?
Do you do one way hires?
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A.
Unfortunately we don't do one way hires.All items must be returned to the store that they were hired from.
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Q?
What are your trading hours?
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A.
Monday to Friday - 7am to 5pm
Saturday - 7:30am to 1pm
Sundays & Public Holidays - 7:30am to 12 noon -
Q?
Do I need to clean the equipment before returning it?
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A.
We clean the items after every hire. Vacuums need emptying before returning and earthmoving machines need to have large amounts of soils removed before returning.
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Q?
What forms of identification do to you accept?
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A.
WA drivers licence. Otherwise 3 forms of ID ie. passport or utility invoices (water corp/water power) with your name and address on them.
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Q?
What payment methods do you accept?
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A.
Cash, EFTPOS,Credit Card and cheque to pre approved customers.
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Q?
Are you fully insured?
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A.
Yes, we are comprehensively insured.
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Q?
What happens if I have a problem or a fault with the equipment?
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A.
We are just a phone call away. If you have any problems with the item hired please call immediately and we can work with you to solve the issue.
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Q?
Do you check and service your equipment regularly?
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A.
All of our equipment is cleaned, serviced, tested and documented after each hire.
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Q?
What happens if I want to keep the equipment for longer than I have booked it out?
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A.
Give us a call and we can check to see if its available for you to extend your hire.
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Q?
If I hire two items does it include two delivery charges?
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A.
We have a tilt tray for deliveries which can hold multiple items so you will only have 1 delivery charge and 1 pick up charge.